Do I need an account when ordering?

Yes, to place your order with us it is essential to create an account with your data and your delivery address.

Can I cancel my order once it has been placed?

If you want to cancel your order you can contact us by mail or phone call. With the order number or name of the person who has placed the order, it will make it easier for us to find your order and we will take care of canceling it whenever said order is not in the delivery process. The refund of the money will be made by the same means that it was made.

Do the product prices include shipping costs?

Shipping costs are not included in the product price. To consult all the information about shipping costs, you can visit our “Shipping and delivery” section.

I have problems with the payment, what should I do?

If the credit card gives you an error when placing the order, you can contact us by email salesonline@trescaires.com or by calling 971 69 90 17 and we will be happy to help you.

Where can I see the purchase invoice?

In the orders section of "My Account" you will find the invoices of your purchases available for download.

How long does it take for the product to arrive home?

You can find all the information on delivery times in the "shipping and delivery" section.